Terms of Service

This website is operated by Mama Said LLC (“we,” “us,” or “our”). By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read them carefully, as they form a legally binding agreement between you and Mama Said LLC. We may update these Terms at any time, and continued use of our site constitutes acceptance of the updated terms.

All content on this website—including text, images, graphics, logos, and product descriptions—is the property of Mama Said LLC and may not be copied, reproduced, distributed, or used without our written permission. You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements made about our products have not been evaluated by the Food and Drug Administration. We do not offer medical advice. If you have a medical condition, are pregnant or nursing, or have sensitive skin or allergies, please consult with a healthcare provider before using any of our products. Always read product descriptions carefully and use discretion. Information shared via our website, emails, or social media channels is for educational purposes only and is not a substitute for professional medical guidance. No one affiliated with Mama Said is a licensed medical provider unless specifically stated.

By using our products, you acknowledge that results may vary and agree to use them at your own discretion. Customers agree to release Mama Said from liability related to the use or misuse of any product, including allergic reactions, sensitivities, or other unexpected outcomes.

Our website is hosted on Shopify, which provides our e-commerce platform. In order to fulfill your orders and provide service, we may share your information with trusted third-party providers. These providers are authorized to use your information only to the extent necessary to perform their services. We may also disclose information if required by law or in connection with a business transfer or restructuring.

To place an order, you must be at least the age of majority in your state or province, or have permission from a parent or legal guardian. You agree to provide accurate, complete, and up-to-date account and purchase information for all transactions.

Product availability, descriptions, and pricing are subject to change without notice. We may limit quantities, refuse orders, or cancel transactions at our discretion. Prices do not include taxes or shipping unless stated, and these will be calculated during checkout. We do our best to display products accurately, but color or appearance may vary based on your screen settings. Occasionally, product information may contain typographical errors or inaccuracies. We reserve the right to correct such errors, update information, or cancel orders if necessary—even after you’ve submitted a purchase.

We ship orders within the United States. Processing time is typically 1–3 business days, and delivery times may vary depending on your location and the shipping carrier. Once a package is handed off to the carrier, we are not responsible for shipping delays, loss, or damage. That said, if something goes wrong, please reach out—we’re here to help and will do what we can to make it right.

Because of the personal nature of skincare and wellness products, we are unable to accept returns of opened items. However, if your order arrives damaged, incorrect, or if you’re not happy for any reason, please contact us within 14 days of delivery and we’ll work with you to resolve the issue.

We provide our website and services on an “as is” and “as available” basis. While we strive to provide a secure, accurate, and smooth experience, we cannot guarantee uninterrupted access or that the site will be free of errors. We disclaim all warranties, express or implied, including those related to merchantability, fitness for a particular purpose, and non-infringement. Your use of the site and our products is at your own risk.

To the fullest extent permitted by law, Mama Said LLC shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our site, products, or services. In states or jurisdictions where limitations on liability are not permitted, our liability shall be limited to the maximum extent allowed by law.

You agree to indemnify and hold harmless Mama Said LLC and its owners, employees, and affiliates from any claims, damages, or losses arising out of your breach of these Terms or misuse of the site or our products.

If any provision of these Terms is determined to be invalid or unenforceable, the remainder of the Terms shall remain in full force and effect. These Terms represent the entire agreement between you and Mama Said LLC and are governed by the laws of the State of California. Any disputes will be handled in California courts unless otherwise required by applicable law.

If you have any questions about these Terms of Service, please reach out to us at support@mamasaid.shop.